Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or sign up for our newsletter. This includes your name, email address, shipping address, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process your orders and manage your account.
• Send you shipping updates and order confirmations.
• Communicate with you about new products, offers, and promotions.
• Analyze shopping trends, customer reviews, and website usage to improve our products and user experience.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Your payment information is processed securely via our payment partners and is never stored on our servers.

4. Cookies

We use cookies to help us improve your access to our site and identify repeat visitors. We also use third-party analytics tools (such as Google Analytics) to help us understand how our customers use the Site. These tools collect information sent by your browser as part of a web page request, including cookies and your IP address.

5. Account Deletion & Data Erasure

You have the right to request the deletion of your personal data at any time. You can delete your account directly through your Profile page settings. Upon deletion, your personal profile information (name, phone, address) is immediately and permanently removed from our active databases. Note that we may retain anonymized transaction records for financial auditing purposes as required by law.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@lumiereframes.com.